Payments

We accept payments via Credit Card (Mastercard, Visa, Amex) or PayPal. All credit card payments are processed securely through Stripe where card details are protected using PCI DSS v3.2 security standards. All transactions are processed in Australian dollars.

Refunds

Refunds are processed within 5-10 business days of approval and are refunded via the original payment method.

Installation

Please ensure to use qualified professionals for installation of any fixtures. Failure to do so will result in a void of warranty and Mondoluce cannot be held liable for any damages as a result.

Shipping

For information regarding shipping, please view our Shipping Policy (click here).

Warranty & Returns

For information regarding warranty and returns, please view our Warranty & Returns Policy (click here).

Privacy

For information regarding privacy and security, please view our Privacy Policy (click here).

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Mondoluce reserves the right at any time after receipt of your order to accept or decline your order for any reason. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. Please note that we may require additional verifications or information before accepting any order.

Liability

Mondoluce is not liable for any losses or damages caused by this store or any store linked to or from it. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided.

Typographical Errors

Whilst we endeavour to ensure our website is as accurate as possible, mistakes can happen. In the event a product is listed at an incorrect price or with incorrect information due to typographical error (human or technical), Mondoluce reserve the right to refuse or cancel an order. Mondoluce shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. In cases where an order has been placed with incorrect pricing, Mondoluce will contact the customer as soon as possible and will organise an ammendment for the balance (additional charge or partial refund) if the customer wishes to proceed with their order. Alternatively, the customer can elect to cancel the order and a full refund will be issued.

Terms of Use Agreement

The use of this online store is governed by the policies, terms and conditions listed above. Your use of this online store indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to Mondoluce indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Mondoluce. Mondoluce reserves the right to make changes to this online store and these terms and conditions at any time. By ordering on mondoluce.com you grant us the right to add your contact details to our database. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via a link or contacting our Customer Service at info@mondoluce.com and we will remove you from marketing communications.

More Information

If you have any questions or would like more information about any of the above terms and conditions, please don’t hesitate to contact us via phone, Live Chat, email, or by submitting a query using the form on our contact page.