Change of mind returns
We offer a 14 day return policy for change of mind, where items may be returned for a store credit or refund at the same value as the original purchase price less applicable shipping & handling costs. All items must be unused and returned in their original packaging to be eligible for a refund or credit. In addition to this, you must present a copy of your order or email confirmation. We do not accept returns for products that have been installed. Return shipping is to be arranged and paid for by the customer, alternatively you can return goods in person to our showrooms at no cost. Any refunds/credits will only be issued to the original customer named on the order and not any third parties. Any refunds must be issued via the original method of purchase.
If the items in your order were not in stock and required special ordering and shipping from overseas, a 30% re-stocking fee will be deducted from your refund or credit.
Refunds will be processed once the item has been received by our warehouse and passed inspection. You must contact us to request a return before sending the goods, at which time we will issue you with a Goods Return document (GRA) which must accompany the goods to be returned. Returns take up to 14 days to process. Notification of the completed return will be issued via email.
Damaged or faulty goods
In the unlikely event your item arrives damaged or faulty, please contact us within 14 days of receiving the item so a replacement can be arranged. Please do not attempt to return an item before speaking with us, as you may be liable for any associated expenses in doing so. In the event that we replace an item which is not in stock and may need to be ordered from overseas, Mondoluce will provide an ETA for the replacement goods. In rare cases where a replacement is unavailable (end of line products, for example), Mondoluce will offer a like alternative or refund.
Refunds are processed within 5-10 business days of approval and are refunded via the original payment method.